Tandem: Together, Even When Apart

Have you already tried Tandem, our communication app designed to keep people close, no matter the distance?

Tandem is available on BlindShell Classic 3, where it comes preinstalled on the newest model. You might think it can only be used between BlindShell users, but that is not the case. Tandem is also available for download on Android and iOS devices, making it easy to connect with family members, friends, or caregivers using different smartphones.

Together, even when apart. This is exactly what Tandem is about.

It is an accessible communication app designed for blind and visually impaired users, helping people stay connected. You can call, video call, or chat, whether you want to send a quick message or spend a few minutes catching up with someone you care about.

Just send your friend a quick note: "Hey, what’s up?" and start planning the next meet-up in your favourite pub, coffee shop, or restaurant. And the best part? You can simply ask Luna, the BlindShell virtual assistant, to send the message for you. Completely hands-free.

Video calls can also be helpful in everyday situations. Imagine you are about to leave the house and suddenly cannot find your wallet or your keys. It happens to all of us. Instead of searching endlessly, you can start a video call in Tandem. Your friend or family member can help by describing what they see through the camera and guiding you to the right place. In moments like these, Tandem becomes a practical everyday tool.

Another feature many users appreciate is remote support.

Trying something new on your phone, such as downloading an app, can sometimes feel confusing. With Tandem, a trusted person can help you remotely. Once they install the Tandem app on their device or use Tandem on their own BlindShell Classic 3, you can send them a request for assistance or ask Luna to start the session.

Once connected, your phone’s screen becomes visible to them. They can guide you step by step, help navigate your device, or even use the buttons on the screen to operate the phone and complete the task on your behalf. Whatever works best for you. Your privacy and safety is our priority. Remote support can only begin with your approval, and you can end the session whenever you choose. 

Tandem also uses strong end-to-end encryption, similar to services like WhatsApp. This means that messages can only be read by the person you send them to. At BlindShell, we do not have access to your conversations, so your communication always remains completely private.

Tandem is not only about solving problems. It is also about sharing moments and staying connected. Whether you are chatting with family, making a video call to a friend, or receiving help when you need it, Tandem helps make distance feel smaller.

With Tandem, you are together, even when apart.