Support

FAQ

BlindShell Classic 3

BlindShell Classic 2

What is the biggest difference between BSC2 and BSC3?
The BlindShell Classic 3 includes all the functions and features of the previous model but is enhanced with a smart assistant called Luna. Luna can answer questions and help set up basic functions on the phone. It also introduces the new Tandem app, designed specifically for the blind and their loved ones, makes it much easier to connect. Finally, BlindShell Classic 3 offers the ability to download additional apps outside of the BlindShell environment. Thanks to the touch screen, which is active in third-party apps, users can operate applications based on their preferences.

What is Tandem?
Tandem is a new application integrated into the BlindShell interface. The app enables communication with other users through chat, calls, video calls, and remote control assistance. All communication is encrypted. You can communicate with other BlindShell phone users as well as with smartphones running Android or iOS. Simply send them an invitation, and they can install the Tandem app.

What is Luna?
Luna is a voice assistant that allows you to control your phone. When the AI feature is enabled, you can ask questions you're curious about, and Luna will provide you with the best possible answer.

What can Luna do?
Luna helps you with these operations.

• Open applications
• Call to contacts
• Write a message
• Set alarm
• Write a note
• Answer your questions as „What’s the battery level?“ or „What’s the highest mountain in Europe?“

Third-party apps & BlindShell App Catalog 
The main difference between the BlindShell App Catalog and third-party apps: The BlindShell App Catalog contains apps developed by us, specifically tailored for the BlindShell environment and controls. In third-party apps, you can download apps that are commonly available for Android phones. Please note that these apps may not be fully accessible, and some may not be compatible with the BlindShell phone at all.

Is it possible to use Meta Glasses with the BlindShell Classic 3?
The Meta AI app, which is required to use Meta Glasses, can be downloaded through the Third-Party Apps Catalog on the BlindShell Classic 3. Please note that this is a third-party application, and BlindShell does not manage its performance or updates. Therefore, its compatibility and functionality cannot be guaranteed.

Which US Mobile Operators Are Supported?
For the full guide on SIM card setup and supported operators, visit here.

Are there any payment plans available?
Yes! Several of our partners provide payment plans for their clients. You can also explore financial aid opportunities. A complete list of available financial aid resources and payment plans in the USA is available here.

Can I keep my current mobile plan?
If you are already using a BlindShell phone, you can usually insert your SIM card into your new BlindShell phone and continue using your current plan.
If you are a new customer, compatibility depends on your carrier. Some carriers may require a specific type of plan, such as prepaid instead of a standard monthly plan.  Please note that not all carriers are compatible with BlindShell phones. In some cases, your phone’s network settings (APN) may need to be adjusted to ensure everything works correctly. 
You can find more information about the mobile carriers and APN settings here, or we recommend contacting your mobile carrier.

Can I keep my phone number?
Many carriers allow you to transfer your existing phone number to a new device. However, the ability to keep your number depends on your carrier and specific circumstances. We recommend contacting your carrier to confirm whether number transfer is available for your plan.

Where can I subscribe to your Newsletter?
You can subscribe directly here.

Where can I find your forum?
You can subscribe to our Forum in the link  here.

Who is the BlindShell Classic 2 for?
BlindShell Classic 2 is a phone with advanced features that is easy to use for the blind and visually impaired thanks to tactile buttons, voice control and a very loud speakerphone. It offers access to apps like WhatsApp, internet browser and assistive tools, making everyday life easier.

Can I control the phone using my voice?
BlindShell can be controlled by voice using simple commands. Voice control works online and for the most frequent languages also offline. Nevertheless, you can still use the keypad.

How do I turn on BlindShell Classic 2?
Press and hold the back button to switch on the phone, which will play the start-up melody and start talking when it's ready. The back button is the red slash-shaped button located to the right in the second row of buttons.

Is the battery replaceable?
Yes, you can simply remove and replace the battery. You can buy it in our e-shop in the accessories section.

Can I import contacts from a file?
Yes, you can import contacts from a .vcf file stored on the SD card or in the phone's internal memory. The contacts should be in .vcf (vCard) format with the name Contacts.vcf.

Will there be a SIM card in the phone?
No, we only supply phones as a device. You get a SIM card based on your own operator preference and the monthly plan you choose.

Can I read emails on my phone?
The BlindShell Classic 2 is a simple smartphone that offers many internet features, and among them is email.

How do I set up my email?
To log in to your email account, enter your email address, SMTP server address, IMAP server address, password, and select Save. For more information on some domains, see the Tips/Tricks section here.

Can I listen to music on my phone?
The BlindShell Classic 2 has a built-in music player as well as the ability to listen to FM radio and internet radio. You can also play videos or audio recordings on the YouTube app.

What applications does BlindShell Classic 2 offer?
You can find a list of applications here.

Which US Mobile Operators Are Supported?
For the full guide on SIM card setup and supported operators, visit here.

Are there any payment plans available?
Yes! Several of our partners provide payment plans for their clients. You can also explore financial aid opportunities. A complete list of available financial aid resources and payment plans in the USA is available here.

Where can I subscribe to your Newsletter?
You can subscribe directly here.

Where can I find your forum?
You can subscribe to our Forum in the link here.